At Banarasi & More, we take great care to ensure that our products are authentic, carefully inspected and securely packed before dispatch. As many of our products are delicate textiles, we request customers to review product details carefully before placing an order.

1. Change-of-Mind Returns

We do not accept returns or exchanges due to a change of mind, personal preference, colour preference, or where a customer no longer wishes to keep the product.

Please review the product description, images and other information provided on the product page carefully before completing your purchase.

Please note that colours may appear slightly different depending on screen settings, lighting conditions and the device used to view the product. Minor variations of this nature will not ordinarily be considered a defect.

2. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, materially different from its description, or different from the product you ordered, please contact us as soon as possible.

Wherever possible, please notify us within 24 hours of delivery by emailing info@myzoutiq.com and provide:

• Your order number
• Product name or product code
• A description of the issue
• Clear photographs showing the product and the issue
• An uninterrupted unboxing video, where available

We strongly recommend recording an uninterrupted video while opening your package, particularly for claims involving transit damage, an incorrect product or missing contents. The video should clearly show the unopened package, shipping label and contents as the package is opened.

All claims will be reviewed based on the information and evidence provided, and we will communicate the outcome and appropriate resolution to you.

Nothing in this policy is intended to limit any rights available to a customer under applicable consumer protection law.

3. Conditions for an Approved Return

Where a return is approved, the product must be returned in substantially the same condition in which it was received.

The product should be:

• Unused
• Unworn
• Unwashed
• Unaltered
• Undamaged after delivery
• Returned with all original tags attached
• Returned with its original packaging, bags, boxes and other accompanying materials, where applicable

Products that have been worn, washed, altered, soiled or damaged after delivery may not be eligible for return or refund, except where otherwise required by applicable law.

4. Domestic Returns

For an approved return within India arising from an incorrect, damaged or defective product supplied by Banarasi & More, we will arrange reverse pickup where our courier service supports it.

In such cases, the customer will not be required to pay the reasonable return shipping charges arranged by us.

Please do not send a product back independently unless instructed to do so by Banarasi & More.

If a reverse pickup cannot be completed, please contact us so that we can assist with alternative arrangements.

Customers should take reasonable care of the product while it is awaiting collection and package it securely for return.

5. Inspection and Refunds

Once an approved return is received by us, the product will be inspected to verify its condition and the reason for return.

If the return is approved following inspection, the applicable refund will be initiated within 10 days of our receipt and approval of the returned product.

Refunds will ordinarily be processed to the original payment method used for the purchase.

After we initiate a refund, the time taken for the amount to appear in your account may depend on your bank, card issuer or payment provider.

If a refund to the original payment method is not technically possible, we may contact you to arrange an appropriate alternative refund method.

If the returned product does not meet the approved return conditions, we will contact you before taking further action.

6. Incorrect Product Supplied

If Banarasi & More sends a product different from the product ordered, please contact us as described above.

After verification, we will arrange an appropriate resolution, which may include replacement with the correct product where available or a refund, depending on the circumstances.

Where the error is attributable to Banarasi & More, the customer will not be charged the reasonable return shipping cost arranged by us.

7. International Orders

We do not accept international returns or exchanges due to change of mind, personal preference or similar reasons.

However, if an international customer receives an incorrect, damaged, defective or materially misdescribed product, please contact us promptly at info@myzoutiq.com with the order details, photographs and, where available, an uninterrupted unboxing video.

We will review the claim and communicate the appropriate resolution based on the circumstances.

Customers should not ship an international order back to India without first receiving return instructions from Banarasi & More.

International Delivery Failure

If an international shipment cannot be delivered because of circumstances attributable to the customer — such as an incorrect or incomplete address, repeated recipient unavailability, refusal to accept delivery, or failure to pay applicable customs duties or import charges — any refund that may be due can be adjusted for reasonable and unrecoverable shipping, return-shipping, customs or related charges actually incurred, where applicable and permitted by law.

If non-delivery results from an error attributable to Banarasi & More, we will work with the customer to provide an appropriate resolution.

8. Exchanges

We do not generally offer exchanges for change of mind, colour preference, personal preference or similar reasons.

Where an incorrect, damaged or defective product has been supplied, the appropriate resolution will be determined after the claim has been reviewed and may include a replacement where appropriate and available.

9. Cancellation by the Customer

An order may be cancelled before it has been shipped.

To request cancellation, please contact us as soon as possible at info@myzoutiq.com with your order number.

Once an order has been shipped, it cannot be cancelled and will instead be subject to the applicable provisions of this policy.

For an eligible cancellation received before shipment, any amount already paid will be refunded to the original payment method.

10. Cancellation by Banarasi & More

In certain circumstances, we may be unable to accept or fulfil an order. These circumstances may include:

• Product unavailability
• Incorrect pricing or product information
• Payment or transaction issues
• Suspected fraudulent activity
• Delivery restrictions
• Other circumstances that prevent us from reasonably fulfilling the order

If we cancel an order after payment has been successfully received, the applicable amount will be refunded to the original payment method.

We will notify the customer using the contact information provided with the order.

11. Failed Payment Transactions

If an amount is debited from your account but the transaction or order is unsuccessful, the amount may be automatically reversed by your bank or payment provider.

Where a refund or reversal is required from our side, we will initiate the applicable process after verifying the transaction.

The time required for the amount to appear in your account may vary depending on the bank, card issuer or payment provider.

If you believe a failed transaction has not been reversed within a reasonable period, please contact us with the relevant transaction details.

12. Contact Us

For questions regarding returns, refunds, cancellations or an issue with an order, please contact:

Banarasi & More
Email: info@myzoutiq.com
Phone: +91 7042250019

Please include your order number in all correspondence so that we can assist you more efficiently.